Refund policy

All of our products are individually checked before dispatch from Wexford, Ireland, so you can order with complete confidence.

All sales are final. Because we sell baby, hygiene, and personal-care products, we are unable to accept returns, exchanges, or refunds once an order has been placed. This applies to all items, including but not limited to nappies, sanitary and hygiene products, personalised items, special orders, pre-orders, and gift cards. For hygiene and safety reasons we cannot resell returned goods, and this policy protects every customer.

Cancelling before dispatch. If you need to cancel an order, contact us as soon as possible at returns@summersweetsbaby.com. If we have not yet dispatched your order and are able to cancel it, we will do so. Please note that if you have not received a reply from us, we have not seen your request and your order will proceed to dispatch. Your checkout total cannot be changed retrospectively.

Faulty or damaged items. If an item arrives faulty or damaged, contact us within 14 days of receipt at returns@summersweetsbaby.com with your order number and photographs, and we will put it right in line with your statutory rights.

Refund processing fees. Where a refund is issued and is subject to a processing fee charged by PayPal, Shopify, or your banking institution, that fee is borne by you. We will always endeavour to clarify any such fee with you before processing.

Nothing in this policy affects your statutory rights.